SV / QUESTIONS & ANSWERS
Good questions, clear answers.
Everything worth knowing before you enquire — quotes, lead times, materials, shipping and the five SV services. Browse by topic or search every answer below.
Answers by topic
General
General
5 answers
How do I get a quote or place an order?
Tell us what you need through the contact page or WhatsApp — a photo, sketch, drawing or short description is enough to start. We confirm the scope, price and timeline in writing before any work begins, so you can decide with the full picture.
Which services does SV Internet provide?
We make bespoke wood furniture, manage precision casting projects, source products from manufacturers, provide translation in thirty languages and offer IT support. The Services menu links to each service with full details.
Do you work with businesses and bulk orders?
Yes. Cafes, offices, studios, retailers and manufacturers can discuss batch and project orders — several pieces or parts built to one specification. Send your quantities, reference ideas and timeline and we will come back with options.
How can I contact your team?
Use the contact page, the WhatsApp button, or the email address in the page footer. Tell us briefly what you need — a service, an order or a question — and we will take it from there.
Where is SV Internet based, and do you ship overseas?
SV Internet Technology Co., Ltd. is based in Hong Kong and coordinates delivery to suit each order, locally or overseas. Share your destination with your enquiry and we will confirm the available shipping methods, protective packaging and costs before you order.
Woodcraft
Woodcraft
7 answers
How do I order a bespoke piece?
Start with the Custom Orders card or our contact page and tell us what you have in mind — a photo, sketch or rough measurements are enough to begin. We agree the design, materials and price before anything is made, and you approve the final details before production starts.
Which woods are available?
Each listing shows the wood it is made in, with walnut and pine among the species we use most. Bespoke pieces can often be discussed in other solid woods or veneers to suit your room — tell us the look you want and we will confirm what is possible before quoting.
Can you match my dimensions or a photo?
Yes. Send your measurements, a photo of the style you like, or both. We turn them into a buildable design and confirm dimensions, wood and finish with you before work begins, so the finished piece fits its space.
What is the lead time for a bespoke piece?
Every bespoke piece is made to order, so timing depends on the design, the materials and the current workshop schedule. We always quote a realistic lead time in writing before you commit — ask for the current wait when you enquire.
Do you deliver in Hong Kong or ship overseas?
Delivery is arranged to suit each order. Share your delivery address with your enquiry — local or overseas — and we will confirm the available shipping methods, protective packaging and costs for that destination before you order.
How do I care for solid wood and veneer furniture?
Keep pieces out of prolonged direct sunlight and away from heaters, air conditioners and damp walls. Use coasters and mats, wipe spills promptly with a soft, slightly damp cloth and dry straight after. Solid wood surfaces appreciate an occasional furniture-grade wax; veneered surfaces should never be soaked or heavily abraded.
Do you take commercial or bulk orders?
Yes. Cafes, offices, studios and retail projects can be discussed as batch orders — several pieces built to one specification. Send your quantities, reference ideas and timeline through the contact page and we will come back with options.
Sourcing Agent
Sourcing Agent
4 answers
Do I need a big order to start?
No. We work with small first batches so you can test a product before scaling up.
How do I know the quality is right?
You approve a real sample before production, and every run is inspected against that approved standard.
Can you source something not on the list?
Almost certainly. The categories are what we handle most — send us your idea and we will tell you honestly if we can help.
Who handles the shipping?
We do. Freight, customs paperwork and delivery are coordinated by us, and you get tracking the whole way.
Precision Castings
Precision Castings
5 answers
What is the minimum order quantity (MOQ)?
Most repeat production starts from around 100 pieces per part. Sample runs and smaller batches can still be discussed — tell us the quantity you need and we will confirm what suits the process.
How long does a casting order take?
A typical order runs about nine weeks from drawing to delivered parts; first samples usually arrive around week four. Every quote states the current timeline for your specific process, material and quantity.
Which casting process is right for my part?
Investment casting gives fine detail and smooth surfaces for small parts, sand casting suits large parts with low tooling cost, die casting fits high-volume aluminium and zinc, and shell moulding suits tight-tolerance repeat work. Send your drawing and the free DFM review recommends a process, with pricing for each option.
What information do I need to send for a quote?
A 2D or 3D drawing, the material or alloy specification and the quantity you need are enough to start. If you are unsure about the process or alloy, just say so — the design-for-manufacture review covers that.
How is quality controlled before shipping?
First samples are cast, measured and approved by you before production starts, and every production order receives dimensional, material and pressure checks before parts are inspected, packed and shipped door to door.
Translation
Translation
5 answers
Which languages do you work with?
Thirty languages, from English, Japanese and Korean to Arabic, Hindi and Swahili — see the rates on the Translation service page. Not listed? Ask us.
What's the difference between General and Professional?
General covers everyday documents, emails and profiles. Professional covers contracts, technical and academic texts that need specialist terminology.
How much will it cost?
It depends on length, subject and timing. Send the file or details and we will confirm a quote before work begins.
How long does it take?
Short documents can often be turned around quickly. We will agree a realistic timeline with you when we quote.
Can you interpret during a video call?
Yes — share the date, time and topic, and we will discuss availability and how the call will run.
IT Support
IT Support
4 answers
What should I share when asking for help?
Tell us what device or service you are using, what happened and any error message you can see. A screenshot is useful, but please hide passwords and private information.
Can you help with a home office or small business?
Yes. You can enquire about individual devices, home-office setups or technology for a small team. We will discuss what you need before agreeing on the work.
How much will it cost?
The scope depends on the issue and the work involved. Send us the details so we can discuss a suitable approach and confirm a quote before work begins.
Will I need to share my passwords?
Please do not send passwords in a message. If access is needed, we will discuss a suitable way for you to grant it while keeping you in control of your accounts.
No answers match your search. Try a different word, or contact us directly.
HOW ORDERS WORK
From first message to delivery.
-
Tell us what you need
A photo, sketch, drawing or short description is enough to start the conversation.
-
Approve scope and price
We confirm design, materials, quantity, timeline and cost in writing before anything is made or booked.
-
Approve, then we deliver
You approve samples or final details first; production, inspection, packing and tracked delivery follow.
STILL HAVE A QUESTION?
Talk to a real person.
Message SV on WhatsApp or use the contact page. Tell us which service you are asking about and we will take it from there.
